Customer Service

The Customer Service Department manages approximately 24,000 accounts. Staffing is comprised of billing staff, receipts staff, collections staff, and an accounts receivable coordinator. The billing staff processes meter-reads to produce bi-monthly bills for the community. They also schedule requests for service and address any concerns our customers may have about their account. The receipts staff processes all payments that come to the Authority including those received by mail, in person, and electronic remittances. The collections staff assists customers in payment of their past due bills. This includes making payment arrangements and working with various outside agencies that help customers in need. 

If you have any questions about your service, need to report a problem, such as a leak in the system or a meter, or want to have service started, call 734.484.4600 and press "0" for the operator. Customer Service can handle any request for new service or service changes during normal business hours of 8:00 a.m. to 4:00 p.m. Monday through Friday.