Direct Payments FAQs

Link to all frequently asked questions (FAQs)

Direct Payment

How does direct payment work?
Mail your completed enrollment form (steps 1-4). Once your account is set up for direct payment, YCUA will withdraw your payment automatically on the due date. Allow 30-45 days for the direct payment to become effective. Continue to pay as you normally would until your statement shows that your account will be collected electronically through your bank then stop sending payments.
How will I know the amount of my bill?
YCUA will send your billing statement out on its regular scheduled cycle; the payment will be deducted from your bank account on the due date. Please note that Direct Payment cannot be used to pay Final Bills. If you move, you can pay your Final Bill to us by check or money order and notice must be given to customer service to stop your direct pay.
Is there a charge for the direct payment service?
No, there is no extra charge for this direct payment feature.
Can payments be withdrawn from a savings account?
Yes, however some savings and money market accounts have a limit. Consider these limits and consult your financial institution for more information about your specific account.
What if I have a question about my bill?
Call the YCUA Customer Service Department, 734-484-4600 ext 290, whenever you have questions concerning your bill.
What if I need to make a change?
If you change your checking/savings account, a new enrollment form will be required. Allow 30-45 days for processing. If you decide to cancel your participation in the direct payment plan, you must notify YCUA in writing. This is especially important if you move.